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How do I return an item?

Return Policy

We take pride in the quality of our products and make every effort to represent our products accurately. If you are not satisfied with your purchase, please see the below return policies for In Stock Hair Products, Custom Orders and Accessories.

ACCESSORIES RETURN POLICY

All sales are final on accessories, adhesives, removers and hair care products and they cannot be returned or exchanged.
There is no exception to this policy.

IN STOCK HAIR PRODUCTS RETURN POLICY

Stock Wigs, Frontals, Wefts, Bulk, Closures can be exchanged for store credit for the merchandise value under the following conditions:

1. Return must be postmarked within seven (7) days from the date of order delivery.

2. Item MUST be in brand new condition. Item must not be used or worn (you cannot cut or modify the item, apply items, color, style, comb, wash, use or alter any part of the item). Under no circumstances can the lace be cut on lace items.

3. All tags, packaging or promotional materials must be returned with product.

4. The completed Exchange Form must be enclosed with your return.

For health reasons, all exchanges are closely monitored to prevent the return of worn or contaminated merchandise

CUSTOM ORDER RETURN POLICY

Custom orders are made especially for you so returns can only be processed as a store credit for the merchandise value. If you decide to cancel your custom order after it has begun processing, you will be issued a store credit only.

All sales are final and there are absolutely NO refunds on custom orders.

Custom orders can only be returned for a store credit only under the following conditions:

1. Return must be postmarked within seven (7) days from the date of order delivery.

2. Item MUST be in brand new condition. Item must not be used or worn (you cannot cut or modify the item, apply items, color, style, comb, wash, use or alter any part of the item). Under no circumstances can the lace be cut on lace items.

3. All tags, packaging or promotional materials must be returned with product.

4. The completed Exchange Form must be enclosed with your return.

All exchanges are processed as a store credit. Pending inspection, you will be issued a store credit for the item(s) you are exchanging and then a charge will be processed for the exchange order. All returns must be postmarked within seven (7) days from the day your order was delivered to you. Returns after seven (7) days will not be accepted and any un-authorized returns will be refused and returned to the customer. Please allow up to fourteen (14) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. We reserve the right to refuse returns or exchanges if our return policy conditions are not met.

Due to the personal nature of hair pieces, we adhere to a strict policy with regard to exchange merchandise. All items sent to us for exchange must pass restock inspection. We will only accept exchanges if the product is in the same condition as you originally bought it. This means the packaging and product must be intact. If in the unlikely event that we have inadvertently sent you incorrect merchandise or your merchandise is damaged during shipment, please notify us immediately. You must examine the Product(s) upon receipt and notify us within seven (7) days if any item is missing or damaged. Goldenswish will not consider any claims for damaged or missing items more than seven (7) days from the delivery date.

SHIPMENTS & RETURNS

We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. For a return or exchange, you are responsible for the cost of returning the merchandise to us. We strongly recommend that customers also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer’s responsibility to properly package and to insure items so that they are received in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer’s expense.

PAYPAL & CLAIMS
If you have a pending claim with Paypal, note that Paypal holds unto your funds. Goldenswish will not process any order until claim is resolved and funds are released. If you put in a new order while you have an ongoing claim, the new order will be cancelled and your funds will be refunded to you in full.

How to request an Exchange:
To return an item, fill out the Exchange form and enclose it with the merchandise you are returning. Please allow fourteen (14) days for your exchange to be processed. You are responsible for the cost of shipping any returned/exchange items or for any shipping upgrades.


We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.
SHIP TO:
Golden Swish: EXCHANGES
P.O. Box 721 Coppell, TX 75019-0721

We strongly recommend that customers use a shipping service with Delivery Confirmation Service and also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense. Customers in the Africa Region should please contact the sales location where the product was purchased to request a return or exchange.