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Find quick answers to your questions below...
Guide to Hair Extensions (All Collections)
Can I color or add highlights to my virgin hair unit myself?
Care & Maintenance
How many bundles of hair or How much hair do I need for a full head?
What are the differences between remy and virgin Hair
What are the differences between the Pro, Premium and Platinum Hair Extensions?
What is virgin Hair? Is virgin hair right for me?
Guide to Hair Extensions (Platinum Collection Only)
Can I mix textures when placing my order?
Can I request for specific textures and patterns?
Care & Maintenance
Color Ranges
How many bundles of hair or How much hair do I need for a full head?
Length Ranges
What are 'Blends'?
What are Patterns and How do i choose a Pattern?
What does Wavy/Curly mean?
What is a 'Supplement'?
What is the Production Time Frame?
Guide to Lace Wigs
Can I dye my lace wig?
Can I part my wig anywhere i please? (Ventilation)
Can I still wear a lace wig if i have a full head of hair?
Can wavy & curly lace wigs be flat ironed?
Do I have to shave my hairline back to wear a lace wig?
How do I maintain my lace wig?
How long will my lace wig last?
I exercise and swim often, will my lace wig stay put?
What are 'glueless' lace wigs?
What are bleached knots?
What is a 'french lace' and 'swiss lace'?
What is a 'thin skin wig'?
What is a 'widows peak' and a 'natural hairline'?
What is baby hair?
What is synthetic hair, remy hair and virgin hair?
What is wig density?
What kind of glue or tape should i choose?
Which cap style should I choose?
Who can wear a lace wig?
Will a lace wig damage my hairline?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Order Request Form
Low Price Guarantee
Privacy Policy
Pricing and Billing

How Do I return to make a payment for an order I placed?
Payment Options
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?