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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

For more information on Shipping and Charges, please refer to FAQ Ordering
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Returns must be postmarked within seven (7) days from the date of order delivery. 
  • Item MUST be in brand new condition. 
  • Item must not be used or worn (you cannot cut or modify the item, apply items, color, style, comb, wash, use or alter any part of the item). 
  • Under no circumstances can the lace be cut on lace items. 
  • All tags, packaging or promotional materials must be returned with product. 
  • The completed Return/Exchange Form must be enclosed with your return. 
For health reasons, all exchanges are closely monitored to prevent the return of worn or contaminated merchandise 

Custom Order Return Policy
Custom orders are made especially for you so returns can only be processed as a store credit for the merchandise value. All sales are final and there are no returns/exchanges on custom orders that are considered too unique to re-stock- "Unique Custom Orders"(orders with unusual colors or unique specifications). You will be notified whether your order is a “Unique Custom Order” before we process and start production on your order. 

How to return an item  
Fill out the Return/Exchange Form and enclose it with the merchandise you are returning. Please allow fourteen (14) days for your exchange to be processed. You are responsible for the cost of shipping any returned/exchange items or for any shipping upgrades. We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. 

SHIP TO: 
Golden Swish: EXCHANGES 
P.O. Box 2132
Coppell, TX 75019 

We strongly recommend that customers use a shipping service with Delivery Confirmation Service and also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense. Customers in the Africa Region should please contact the sales location where the product was purchased to request a return or exchange.
I received the wrong product.
  If you were shipped the wrong item, you may return the item for a full refund or for exchange. Please contact customer service at 412-256-8337 within 72 hours of receiving the product.
What is your return policy?
 

Return Policy

We take pride in the quality of our products and make every effort to represent our products accurately. If you are not satisfied with your purchase, please see the below return policies for In Stock Hair Products, Custom Orders and Accessories.

ACCESSORIES RETURN POLICY

All sales are final on accessories, adhesives, removers and hair care products and they cannot be returned or exchanged.
There is no exception to this policy. We will only accept items for exchange. This means that if you were shipped the correct item, you may only exchange the item. If you were shipped the wrong item, you may return the item for a full refund or for exchange.

IN STOCK HAIR PRODUCTS RETURN POLICY

In stock hair products (Stock Wigs, Frontals, Wefts, Bulk, Closures) can be exchanged for store credit for the merchandise value under the following conditions:

  1. Return must be postmarked within seven (7) days from the date of order delivery.
  2. Item MUST be in brand new condition. Item must not be used or worn (you cannot cut or modify the item, apply items, color, style, comb, wash, use or alter any part of the item). Under no circumstances can the lace be cut on lace items.
  3. All tags, packaging or promotional materials must be returned with product.
  4. The completed Exchange Form must be enclosed with your return.

For health reasons, all exchanges are closely monitored to prevent the return of worn or contaminated merchandise

CUSTOM ORDER RETURN POLICY

Custom orders are made especially for you so returns can only be processed as a store credit for the merchandise value. All sales are final and there are no returns/exchanges on custom orders that are considered too unique to re-stock- "Unique Custom Orders"(orders with unusual colors or unique specifications). You will be notified whether your order is a “Unique Custom Order” before we process and start production on your order.

Custom orders can be returned for a store credit only under the following conditions:

  1. Custom order is not a "Unique Custom Order."
  2. Return must be postmarked within seven (7) days from the date of order delivery.
  3. Item MUST be in brand new condition. Item must not be used or worn (you cannot cut or modify the item, apply items, color, style, comb, wash, use or alter any part of the item). Under no circumstances can the lace be cut on lace items.
  4. All tags, packaging or promotional materials must be returned with product.
  5. The completed Exchange Form must be enclosed with your return.

Please note that all exchanges are processed as a return and then issued as a new order. Pending inspection, a store credit will be issued back to your account for the original payment of the item(s) you are returning and then a charge will be processed for the exchange order. All returns must be postmarked within seven (7) days from the day your order was delivered to you. Returns after seven (7) days will not be accepted and any un-authorized returns will be refused and returned to the customer. Please allow up to fourteen (14) business days for your return/exchange to be processed. Initial shipping fees as well as return and exchange shipping costs are not refundable. WE reserve the right to refuse returns or exchanges if our return policy conditions are not met.

Due to the personal nature of hair pieces, we adhere to a strict policy with regard to exchange merchandise. All items sent to us for exchange must pass restock inspection. We will only accept exchanges if the product is in the same condition as you originally bought it. This means the packaging and product must be intact. If in the unlikely event that we have inadvertently sent you incorrect merchandise or your merchandise is damaged during shipment, please notify us immediately. You must examine the Product(s) upon receipt and notify us within seven (7) days if any item is missing or damaged. Goldenswish will not consider any claims for damaged or missing items more than seven (7) days from the delivery date.

SHIPMENTS & RETURNS

We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable. For a return or exchange, you are responsible for the cost of returning the merchandise to us. We strongly recommend that customers also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer’s responsibility to properly package and to insure items so that they are received in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer’s expense.

RESTOCKING FEES / EXCHANGE SHIPMENTS

A 15% restocking fee and shipping charges apply to all exchanges. If the sales price of the item being returned is greater than the item requested, we will apply the difference in price toward shipping cost.

How to request an Exchange:
To return an item, fill out the Exchange form and enclose it with the merchandise you are returning. Please allow fourteen (14) days for your exchange to be processed. You are responsible for the cost of shipping any returned/exchange items or for any shipping upgrades.


We will notify you via email once we have received and processed the returned item. Initial shipping fees as well as return and exchange shipping costs are not refundable.

SHIP TO:
Golden Swish: EXCHANGES

P.O. Box 2132

Coppell, TX 75019

We strongly recommend that customers use a shipping service with Delivery Confirmation Service and also insure their package for the full purchase price as we will not be responsible for lost, damaged or delayed packages. It is the customer's responsibility to properly package and to insure items so that they are received by us in good condition. Customers are responsible for filing claims with the courier used in case of loss or damage. If the returned item is unsuitable for re-stocking, it will be returned to the customer at the customer's expense. Customers in the Africa Region should please contact the sales location where the product was purchased to request a return or exchange.

When will my order ship?
  Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Please note that most orders (exclcuding custom orders) take 3-5 business days to process before they ship out. This does not include Saturdays and Sundays. Also note that order processing times and shipping times differ. So even though you selected the 2-3 day shipping time at check-out, your order still needs 3-5 business days to process before it ships out. Putting this into consideration, you should be looking at receiving your order in 5-8 business days after you order.

If you selected the Express Next Day Shipping option at check-out, your order still needs to process according to our 3-5 day timeline. However, as soon as your order is done processing, it ships out immediately and you can expect to get it next day. Express Next Day Orders take a total of 4-6 business days or less to arrive to you.